Cancellation & Refund Policy

Cancellation & Refund Policy for Quick eSim

Effective Date: 18 January 2024

Certainly! When generating a Cancellation & Refund Policy, it's important to customize the details based on the specific terms and conditions of your esim product or service. Below is a generic template that you can use as a starting point. Please modify it according to your specific circumstances and legal requirements:

Cancellation Policy:

Customers have the right to cancel their order for esim within 30 minutes of purchase. To initiate a cancellation, customers must contact our customer support team at support@quickesim.online. Cancellations requested after the specified timeframe may be subject to additional fees.

Refund Policy:

Full Refund: If a cancellation is requested within the specified cancellation period, customers are eligible for a full refund. The refund will be processed using the original payment method.

Partial Refund: Refunds requested after the cancellation period may be subject to partial refunds. The amount refunded will be determined on a case-by-case basis.

Refund Process:

Customers must contact our customer support team at support@quickesim.online to request a cancellation and initiate the refund process.

Upon approval of the cancellation, customers will receive instructions on how to uninstall of the esim product (if applicable).

Once the returned items are received and inspected, the refund will be processed. Refunds are typically issued within 7 business days from the date of receiving the returned items.

Exceptions:

Please note that certain circumstances may affect the eligibility for a refund, and exceptions may apply. These include but are not limited to:

Unauthorized use or activation of the esim product.

Damage to the esim product caused by the customer.

Failure to comply with the terms and conditions outlined in our Terms & Conditions.

Contact Information:

For any questions or concerns regarding cancellations and refunds, please contact our customer support team at support@quickesim.online.

Changes to this Policy:

Quick eSim reserves the right to modify or update this Cancellation & Refund Policy at any time. Customers are encouraged to review this policy periodically for any changes.

Remember, it's crucial to have your legal team review the policy to ensure it complies with local regulations and adequately protects both Quick eSim and Quick eSim customers.